Email and messaging
eKlinika is email-first. Reminders, forms and documents go out by email, every message is kept on record, and patients write to the clinic through the portal.
What it does
- Outgoing email goes through a queue, and each message is kept as a record with its status.
- Email templates for recurring messages.
- Each email is linked to the record it was sent from, such as a visit.
- Encrypted messaging between staff and patients through the portal.
- Appointment reminders by email, sent a configurable number of hours ahead.
- Intake forms and consent forms sent to patients as links.
- SMS and WhatsApp are available on request as an add-on. They are not part of the standard setup, which uses email.
How it fits
Appointment reminders come from scheduling, and patient messages run through the patient portal. SMS and WhatsApp can be added on request.
Related
See eKlinika with demo data
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