Frequently asked questions

eKlinika is clinic management software for private clinics and medical practices, from a single doctor to a clinic with several locations. It covers patient records, scheduling, visits and clinical notes, prescriptions, lab orders, referrals, billing, insurance claims, a patient portal, email and reports.

Each clinic runs on its own isolated deployment, with its own database, file storage and containers. Your data is never stored in a database shared with other clinics.

SoFloWare hosts eKlinika on EU infrastructure by default. Hosting in your country is available on request, and installation on your own server is available on the Enterprise plan.

English and Albanian today. Serbian (Latin script), Macedonian, Spanish and French are planned. The language is set per clinic, and so are the date format, number format and currency.

Prices depend on the plan, the hosting option and your country, so we send a written quote. The plans and their limits are listed on the pricing page.

55 sensitive fields, such as national ID, insurance numbers, contacts, clinical notes, vitals, diagnoses and messages, are encrypted in the database, and all traffic uses TLS. Every change on 52 record types is logged with who, when and from where, and the log is kept for five years.

Yes. Six roles (Administrator, Manager, Receptionist, Doctor, Nurse and Finance) draw on 130 permissions. The server checks permissions on every request, not only the screen.

Yes, as an add-on. Patients sign in with a 6-digit email code or a magic link, and see their visits, prescriptions, documents, appointments, lab orders and referrals. They can sign consent forms, message the clinic and download their own data.

Appointment reminders are sent by email today, a configurable number of hours before the appointment. SMS and WhatsApp reminders are available on request.

eKlinika is not a certified fiscal system. It produces a hand-off file (.inp) for the certified fiscal device the clinic already uses, and that device stays the certified component.

29 specialty modules, from general practice and cardiology to dermatology and dentistry, add discipline-specific fields to the visit. A clinic switches on the modules it needs.

No. The assistant is optional and off by default. It runs against a model endpoint the clinic hosts, answers from one patient's record at a time, and patients can opt out. It helps staff find information in the record and does not make diagnoses.

Backups hold a database dump and the clinic's private files in an encrypted archive. They run on a schedule, nightly by default, and can go to local disk, SFTP, S3, Azure Blob, Google Drive, Dropbox or WebDAV. Restore tests check that a backup can actually be restored.

You can export patients, visits and reports at any time and ask for a full backup archive. After the hand-over we delete the instance on request. If a license check fails, there is a 30-day grace period, after which the system becomes read-only and nothing is deleted.

There is a 14-day trial. Setup time depends on the option you choose: a basic setup is the quickest, while a migration from another system takes longer because the data is extracted, imported and checked.

Support is by email at info@sofloware.com, in English and Albanian, during Central European working hours. Training sessions are part of the setup options.